Legal

Privacy Policy

Last updated: March 1, 2026

At Scriptly (operated by UpwardScript), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Name and email address
  • Billing information and payment details (processed securely via Razorpay)
  • Company name and website URL
  • Usage data and analytics

Training Data

When you train your chatbot, we process:

  • Website content you provide via URL crawling
  • Documents you upload (PDFs, text files)
  • Custom FAQ entries you create

Your training data is isolated per-tenant and is never used to train shared or public AI models.

Conversation Data

We store conversations between your chatbot and your end-users to provide the service, enable analytics, and allow you to review interactions through your dashboard.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send billing-related communications
  • Generate AI responses using your training data
  • Provide analytics and usage insights
  • Send service-related announcements and updates
  • Respond to your support requests

3. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, AI model providers)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Per-tenant data isolation
  • Regular security audits and monitoring
  • Access controls and authentication requirements

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: support@upwardscript.com